Reference

Understand Your Rights Before You Play

Access to hehehe depends on your local law and whether you are in an eligible region — read these terms before opening an account or making any deposit via bKash, Nagad, or Rocket.

Jurisdiction-Dependent AccessAccount Eligibility RulesWallet Terms ApplyDispute Process Outlined
hehehe Understand Your Rights Before You Play
LEGAL CONTACT

Reach Us on Legal Matters

Live Chat Open the chat widget from any page on hehehe to reach our support team directly. Legal queries are escalated to the compliance desk within one business day.
Email Support Send detailed legal or account queries to our support address. Include your registered mobile number and the wallet type — bKash, Nagad, or Rocket — for faster routing.
Account Help Centre Log in to your account and navigate to Help to submit a formal request. This path is the right one for disputes, account reviews, and eligibility questions.
HOW WE HANDLE DATA

Account Security and Data Practices

Data We Collect

We collect the information you provide at registration — name, mobile number, and wallet details for bKash, Nagad, or Rocket — plus transaction records needed to process deposits and withdrawals.

Cookie Use

Cookies keep your session active and help us understand how the lobby is used. You can manage cookie preferences through your browser settings at any time without losing your account access.

Data Retention

Account and transaction records are retained for as long as your account is active and for a period after closure as required by applicable regulations. You may request a summary of your data via the Help Centre.

Requesting Changes

To update personal details or request data deletion, contact us through the Account Help Centre. Wallet-linked details require identity verification before any change is processed.

Common Questions About These Terms

If something in the legal terms is unclear, these answers cover the questions we hear most often from people in Bangladesh before they open an account.

Access depends on your local law and eligible region. It is your responsibility to check whether online gaming is permitted where you are located before registering or depositing.

Any balance held at suspension is frozen pending a compliance review. Once the review is complete, verified funds are returned to your registered wallet — bKash, Nagad, or Rocket.

Log in, go to the Help Centre, and submit a data request. We will compile your account and transaction records and send them to your registered contact within a reasonable timeframe.

Yes. Submit a deletion request through the Help Centre. Note that some records must be retained for regulatory reasons even after account closure, and we will tell you which ones apply.

Close your account and withdraw your balance through your registered wallet before the updated terms take effect. Continued use after the effective date counts as acceptance of the new version.

Use the email support channel and include your registered mobile number and wallet type. Legal and compliance queries are escalated separately from general account support.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.